All purchases are covered by the Consumer Guarantees Act 1993, which guarantees that any goods purchased for personal use may be returned to us if they are considered faulty, for repair, replacement or refund of the purchase price, within a reasonable period of time after receipt, as defined by the Act.

To complete your return, we require a receipt or proof of purchase.


Partial Refund

– Gift Box missing products or add-ons
– Gift Box contains an incorrect item, keeping in mind that every Special Gift Box is hand-made and some of the products are seasonal, limited edition, or limited in supply, so there may be slight variations from box to box. However, where this occurs, you will be alerted either on the webpage description or via email communication from us.

Refund or Replacement

– Gift Box damaged during transit by the delivery company
– Gift Box not received due to an error on our end
– Wrong Gift Box received

If you have a problem with your Gift Box, please email [email protected] with your order number and a photo of the Gift Box as it was received. Once we have investigated, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and applied back to your original payment method. Once processed on our end, the payment provider will issue this within a 5 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and still have not received your refund, please contact us at [email protected]

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at [email protected]  and we will organise shipping.